You can’t load Clash of Clans on your iOS device? The game crashes every time you open it? In this tutorial, I am going to give you all solutions to fix this terrible problem.
Clash of Clans is always tested carefully before being released the official version, but sometimes the game crashes because of the user’s device. There are plenty of reasons due to the problem when you load game and a dozen of ways to fix it. They are all shown in the list below, let’s take a look and you can fix this trouble easily.
- Check your date and time. Are they correct? Sometimes, depends on your connection, you can’t connect to Clash of Clans if your date and time are wrong.
- Change your connection: Try to use mobile data (3G/4G) or another Wifi connection.
Make sure that your connection is not blocking the 9339 port, you can test it via this website: http://portquiz.net:9339/. If you can’t connect to it, you should re-config your router and open the 9339 port. - Reset all your network settings by going to Settings ~> General ~> Reset ~> Reset Network Settings.
- Is your iOS device full? Go to Settings ~> General ~> Usage and make sure you have at least 100MB free space to run Clash of Clans smoothly.
- Restart you iOS device by hold the Power button couples of seconds, when the Power Off menu shows up, swipe it to turn off your device then hold the Power button to start your phone again. Go to step 2 If you still can’t run Clash of Clans.
- Change your DNS in Settings ~> Wifi to 8.8.8.8 (Google DNS).
- You can try to read the log file of still can’t connect to game by going to Settings ~> General ~> About ~> Diagnostics & Usage ~>Diagnostics & Usage Data and read all lines which start with ClashofClans.
- If you still can’t connect to game after trying all those 7 steps, you should factory reset your device. But remember: Always backup your Clash of Clans account.
From now, you can play Clash of Clans as normal :D. If you have any questions, kindly do a comment and I will try my best to help you!
Some one problem plz help
Loading then not open
After loading it closes or what?
My game was working just fine up until I accidenly tried to purchase $12 worth of gems, when the ”cancel / confirm” pop-up appeared, I cancelled and my game automaticlly shut itself. Since then as soon as I open it, I see the ”SUP ERC ELL” logo and it just crashes instantly. Tried every solution you said and I went to Settings ~> General ~> About ~> Diagnostics & Usage ~>Diagnostics & Usage Data and there was indeed a Clash of Clan message about crashing but it’s all nonsense to me.
Have you tried to reinstall the game?
Yes, still having the same issue.
I think you should factory reset your device.
You can’t do anything now :(.
What would do a factory reset to my clash of clans gaming file? Would I lose all my progress 😮 And where can I actually do such a reset XD
Have you connected the Clash of Clans account with your Game Center ID?
There is an option in the Settings for doing reset buddy!
all you have to do is delete the game then re install it
Nothing works plz help me!i did everthing and nothing WORKS!
me too. I played COC on my iPhone4S but a couple weeks ago it just cannot play. See the supercell logo then back to iPhone home. uninstall/reinstall did not help!
Could anyone help me? I’m stuck and I want to play again. When I try to play it crashes and goes back to home screen. This is the new update 8.116.2. Could anyone help
Did you try to remove the game and restart your device jay?
Yes I uninstalled it and reinstalled and still. Doesnt let me go in
Even after restarting your device?
Yes I did everything and still crashes. Is there a way to fix this?
I think you should factory reset your device jay.
Coc cant login in my iphone I will clear all the steps but coc cant login pls help
My game not work than I will start game they show message login failed :try again later (1)
Please help us
Iphone4