Troubleshooting: Can’t Purchase/Receive Gems

This is one of the most terrible Clash of Clans issues. It will be a failure if there isn’t a post about it on CoCLand. So here, today, I am going to show you what to do If you cannot purchase gems or cannot receive gems after purchasing in Clash of Clans.

troubleshooting-cannot-purchase-and-receive-gems-2

Cannot Purchase Gems in Clash of Clans:

Firstly, please restart your device and try again. If it still does not works, follow these methods:

iOS:

If you are using iOS, please make sure that you have allowed in-app purchases by going to Settings > General > Restrictions and turn the In-App Purchases ON, then restart your game and try to purchase gems again. Normally, iOS users cannot buy gems because of this one!

troubleshooting-cannot-purchase-and-receive-gems-1If you still cannot buy gems after applying this method, please contact the iTunes support, they always can help you fix this!

Android:

If you gem icon is gray, please check:

  1. Is your Google Account valid? Are your payment valid?
  2. Is your Google Play updated to the latest version?

If you cannot purchase with your Credit Card, please try to do with Paypal. If both them don’t work, you should contact your credit car company to check that your card had any restrictions on online purchases or not.

If you still cannot be able to buy gems, please do a comment with the screenshot when you faced the issue, I will try to help you!

Haven’t received Gems after purchasing:

Normally, you will receive gems immediately after doing a payment. But sometimes, It may takes a while to deliver them. Please wait at least 1 day. If you still cannot see your game, please open game, go to the Settings menu and send a report with a copy of your receipt. If you are using iOS, please contact the iTunes support because Apple does not allow App Developers to see the purchase transactions.

What about refund?

Sad but like all other apps, you cannot require a refund after buying gems in Clash of Clans.

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49 COMMENTS

  1. Hi!, I just want to share my experience about this issue. You can’t buy gems because maybe your google play store is not updated or you used a hacking tool that affects your in-app billing for playstore like freedom, lucky patcher and etc., when I experienced this issue I did everything just to fix this, I uninstalled my playstore and install it again but nothing is happened so i contacted the google play support but they cant fix it so I tried to factory reset my phone and it did work everyting is back to normal and now i can buy gems again and never use a hacking tool except for xmodgames.. 🙂

          • .. I already did it potter. I’ve done verifying my account through code send to my SMS and email. I did everything I can to purchase and made another account. I deleted my pass account through rebooting my phone. Install updated Google play, Google and the new COC game. But when I tried to purchase using the new COC game, it always appears that ” can’t verify your account try again later”. It happens everytime. It is my first time to purchase. It is not credit card or PayPal but through network provider which is globle telecom, I already relay the error that they keep saying it is not there system. Pls help.

          • Hi allan.
            After asking the Google Play support, I think that is because of your Clash of Clans App.
            Please try to remove it then reinstall it from another source. Don’t forget to connect it with your Google ID at first.

  8. Hi I just recently downloaded Clash of clans and the email address that is associated with my coc account is correct however when i want to make a purchase it picks my old email address that i deleted over five years ago instead of my current one. How do i fix this?

      • I’m getting the same problem on Clash Royale on my iPhone. Worked on my iPad though. Bought the gems on my iPad since I couldn’t use my iPhone. Me and my dad tried many ways to fix this. no avail. Due to being set up for family sharing, I had to get his approval. I’m sure he clicked approve, so somehow the approval bugged out.

  13. You guys can try http://www.clashofclansgems.ph. We buy cheaper gems there from UAE and Canada. Their rates are kinda pricey but guaranteed transaction and much cheaper than Supercell but still legit. We’ve been one of their customers since April. They also have this partner program where you and your referral get free bonus gems.

    Please mention my name and this website you both you and i can get bonus gems

  18. I just want to buy gems for my coc clan. but after i clicking the payment methods it doesnt show anything to me. because of that i couldn’t buy gems . please give me a advice for this issue..

    Thanks
    Nadeem

  19. I just want to buy gems for my coc clan. but after i clicking the payment methods it doesnt show anything to me. because of that i couldn’t buy gems . please give me a advice for this issue..

    It Shows Like This ..

    Thanks
    Nadeem

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