How to get the lost Clash of Clans village back

Do you beware of losing your Clash of Clans account? If you haven’t linked your account for backing up yet, I strongly recommend you read this tutorial first: Backup and restore Clash of Clans so if you lose your village, you can back it up whenever you want.

But unfortunately, sometimes that we have troubles with our devices or even our accounts, we can’t get our village back by using common ways. What should we do? In this case, there is just one way to do, It is contacting with the Clash of Clans Player Support.

How to get the your Clash of Clans village back step-by-step

You need to do this as soon as you can to recover your village. The more time you delay, the harder the recovery will be.

  1. Open Clash of Clans, tap on the Settings icon then tap on the Help and Support button:
    help and support menu Clash of Clans
  2. Tap on the top right Send icon to write a message to the support.
    Enter these information (about your current village and your lost village) in the message for locating your village exactly:

    • Name of your two villages.
    • Name of your Clans.
    • Level of your two villages.
    • Level of your two village’s Town Halls.
    • When did you start playing your old account? (Which month?)
    • Attach a screenshot of your lost village if you can.
      get lost Clash of Clans account back
  3. Send!

Note: If your device dones’t show the Send Message icon, you can easily open the contact form by tapping on the Search icon and scroll down to the bottom.

After the submitting, it will depend how much information you’ve given to the support to get your Clash of Clans village back. Just keep calm, doing somethings or play other video games in a few days without your village. After couples of days, the Clash of Clans support team will give you a code, copy that code into the Settings/Link a device to load your village!

If you forget your Google account/password, and your Clash of Clans village has been linked to it, here is the best way to get it back:

  1. Go to the Google Password Assistance page at here.
  2. Choose I‘m having other problems signing in.
  3. Follow all steps and verify your identity.
  4. Fill out the form.

You will get your Google account along with your Clash of Clans village back shortly. Normally, it just takes about 2 days.


  1. hi. i need some help. i accidentally deleted my google play games profile which also losing my gamer ID, XP, achievements, progress etc. im back to level 1 in google play.. i opened clash of clan game, trying to connect to google.. google asked me to create new gamer id. so i created new… re-link my coc to google with the same gmail account, there’s loading happening and gone… google sign-in still mark “disconnected”, it did not link.. i use another mobile and download coc game, continue the tutorial until it end. having th2 from tutorial,, i’m trying to connect to google to see if my th8 village still there in the same gmail acct but no longer there. what happened is that th2 connect to my gmail. this is not what i have expected.. i went to google play games deleting that new gamer ID so that the connected th2 will be delete and wanting my th8 back save to google . it says it takes a minute to delete all data, i wait and then back to coc and re-link my th9 back google with the same account but th2 still not deleted. Every time i tried to sign-in google in the game, th2 still there and seems my th8 data in google replace to th2…… i really need help in connecting my th8 back to google so that when uninstalling the app my data is save….. i can still play my th8 coc, the problem is if i uninstall the game i will be losing my whole village… .

    • ok chek your acount gmail like do you remember your passward acount your google my be not working go to suport clash of clan capture your village and after that wt the renpo… of suport clash of clan

  2. Someone hacked my gmail account changed password and recovery email address. I can’t recover my gmail account. I previously played from android but later I was playing in iPhone may be that’s why I can login through iPhone. He changed my coc name, and he is playing my game with my gmail id. He has joined in some other clan. What can I do since gmail can’t verify me now due to changed password and recovery email address.

  3. Hi sir. I played coc in blue stack. Thn I deleted the bluestack. Now I forget google play account. My village has been linked to that account. And also I hv been playing coc on my phone(iOS). I can’t connect to koplayer in laptop. It shows only you can activate for 2 accounts. Please help me . How to unlink from that forgotten account

  4. I lost my phone and for security reason i change my google password and unlink all the account from my laptop which connect to my mobile…after this i lost my do i recover my village please help me…
    my village name: Last Fighter
    Clan name: GAINT KILLER
    TownHall: 5

  5. dear sir plz tell me how can I get my villege before I played I phone but now I cant that coc that villege was TH9 xp102 now that phone broke, I will play Android phone so plz say to me how can I get that I phone clash of clans plz

  6. is there any way for me to recover my base from a lost yahoo account? the email i used is a yahoo email for my game center account however i hav forgotton my password for it and i dont hav the phone thats linked to it. i hav another game center account linked to my brothers coc account but my base is with the other account.

  7. Sir, i forgot my gmail account and password and my coc account is missing. But i remember the # of coc.
    Clan name: join for troups
    Clan location: Bangladesh
    User name:SaMiul AliM
    Town Hall:6
    Please help me…

  8. hello sir will potter
    I lost my account someone hacked and then put 2 step verification
    now what i do i didnt know what will happen in my account i didnt use for a long to afyer hack sir plz help me
    my email is [email protected]
    and i think its password before hack was
    Plz sir I cried alot
    bcz my townhall was 9 and half upgraded
    plz sir help me
    1-My townhall name is sultan suliaman or sultan sulaiman may be
    2-my clan tag is #cvvyurv
    and sir i didnt remember anything else plz help.

  9. Hlo sir ,i can’t contact with you on coc in help and sporte so i req here . i lost my village plz help me to get it back plz sir i love this game but i lost my village
    My user details ?
    My lost user name is – Anma
    My # tag – #8pr9rvco
    My lost xp – 163
    My townhall is – 11
    So , plz sir i req you to reply me and plz get back my village

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